i hear you
Frustrating indeed. CNA and First Extended are BOTH Dealer owned service contract companies. The Dealer is the one that ultimately makes the decision to fix things or not. All these companies do is administer the monies. I have been in the car biz for 20 years and have seen alot of these companies. Anytime you give a dealer the option or power to approve or turndown a claim its never good for the customer. Go to the dealer principle. Thats where the problem is,
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