The ALL Florida Online Corvette Club






Corvette Top Sites

Go Back   The ALL Florida Online Corvette Club > Classifieds and Commercial Sponsors > Board of Inquiry®

      Chat Room 1 Photo Gallery Screen Saver!      

Board of Inquiry® Got a problem with someone you had a dealing with? Can't get it resolved and no other recourse presents itself? Had an especially good transaction with someone? Looking for info on a dealer?

Reply
Thread Tools Display Modes
Unread 10-03-2007, 01:10 AM   #1
Rich Z
Janitor
 
Rich Z's Avatar
 
Join Date: Mar 2006
Location: Crawfordville, FL
Posts: 11,407
Name : Rich Zuchowski
Rich Z is on a distinguished road
Thumbs down VehicleOne (Universal Warranty Corp.) - Bad guys

Back at the end of September 2005 I was planning on a purchase of a used vehicle. As such, I felt it prudent to get some sort of extended warranty on that vehicle so I might be covered for any mechanical or electrical failure that might crop up later on. You never know when buying a used vehicle, so in case there was something wrong (yeah, the guy selling it said it was in "mint" condition"), I would be covered somewhat.

I had been corresponding with Alex Hue of Berger Chevrolet up in Grand Rapids, Michigan about this and Alex offered to get me the warranty at the best price possible. I thought that was right nice of him, and accepted his help.

Anyway, he had a policy drawn up for me through VehicleOne, which is administered by Universal Warranty Corporation in Omaha, NE. Coverage was for 48 months or 48,000 miles and was pretty typical of what I saw for extended warranties for vehicles outside of the factory warranty. They cover ONLY those items that are in a specific list of covered parts, and nothing else. Not exactly what I wanted, but at least it would cover the major stuff. In any event I had the contract signed sealed and delivered, dated 9/29/05 for my 2002 Chevrolet Corvette Z06.

Well, sometime during the last week of October, my passenger side window stopped working on the vette, so on November 3rd I took it to Champion Chevrolet in Tallahassee to have it looked at. I dropped it off while Connie (my wife) and I did some errands. I gave the service writer the extended warranty details at that time. When I got back late in the afternoon, presumably to pick up my supposedly fixed vehicle, the service writer (Chuck) told me that the claim for the window regulator motor had been denied when he called it in. I then proceeded to show him the warranty contract where it specifically states that the window motor IS covered under warranty. He then checked with the service tech to verify that the regulator and motor is one complete unit, so it's not like one part is covered and the other isn't. So Chuck called back VehicleOne back to discuss this problem. In that subsequent conversation, Chuck was told by whomever it was he spoke to that my policy had been canceled effective immediately. Lovely.............

When I got back home, I contacted Alex Hue about this, since I had gotten the policy through him, and after he had researched the problem, he was told that VehicleOne does not cover the Z06 model Corvette at all. Even though it was plainly spelled out on the contact exactly what vehicle the policy was for and had evidently been seen by several representatives of that company, it wasn't until I needed to file a claim that they decided to cancel the policy out of hand. Now if this had been a MAJOR failure in that vehicle, I would have been royally screwed over by what they had pulled on me. I can't help but wonder if I had NEVER filed a claim if they then would have just happily kept my money for that policy.

And as a matter of fact, except for that second hand information from the Champion Chevrolet service writer via the phone call, I still to this day have not received anything official from that company telling me that the policy has been cancelled. From my perspective, it does appear that VehicleOne will drop a warranty policy such as the one I had at the drop of a hat, with no warning, and regardless of the fact that a signed contract is in effect at the time. Yeah, I suppose I could initiate legal proceedings against them, but what would be the point? I think that every subsequent claim I would file with them would be a major hassle to collect on. One of the reasons someone will get an extended warranty like this is to AVOID the hassles of repairs in a vehicle.

In my opinion, if you are looking for an extended warranty for your vehicle, give a wide berth around VehicleOne and the Universal Warranty Corporation while on your search. Who knows when they may decide to cancel YOUR policy on you?
__________________
Rich Z is offline   Reply With Quote
Unread 10-03-2007, 05:36 AM   #2
gmjunkie
Corvette,GM Classic Freak
 
gmjunkie's Avatar
 
Join Date: May 2007
Location: Vero Beach FL/Old Fort NC
Posts: 1,001
Name : I'm Not Post'n in BOI
gmjunkie is on a distinguished road
Default

Quote:
Originally Posted by Rich Z View Post
Back at the end of September 2005 I was planning on a purchase of a used vehicle. As such, I felt it prudent to get some sort of extended warranty on that vehicle so I might be covered for any mechanical or electrical failure that might crop up later on. You never know when buying a used vehicle, so in case there was something wrong (yeah, the guy selling it said it was in "mint" condition"), I would be covered somewhat.

I had been corresponding with Alex Hue of Berger Chevrolet up in Grand Rapids, Michigan about this and Alex offered to get me the warranty at the best price possible. I thought that was right nice of him, and accepted his help.

Anyway, he had a policy drawn up for me through VehicleOne, which is administered by Universal Warranty Corporation in Omaha, NE. Coverage was for 48 months or 48,000 miles and was pretty typical of what I saw for extended warranties for vehicles outside of the factory warranty. They cover ONLY those items that are in a specific list of covered parts, and nothing else. Not exactly what I wanted, but at least it would cover the major stuff. In any event I had the contract signed sealed and delivered, dated 9/29/05 for my 2002 Chevrolet Corvette Z06.

Well, sometime during the last week of October, my passenger side window stopped working on the vette, so on November 3rd I took it to Champion Chevrolet in Tallahassee to have it looked at. I dropped it off while Connie (my wife) and I did some errands. I gave the service writer the extended warranty details at that time. When I got back late in the afternoon, presumably to pick up my supposedly fixed vehicle, the service writer (Chuck) told me that the claim for the window regulator motor had been denied when he called it in. I then proceeded to show him the warranty contract where it specifically states that the window motor IS covered under warranty. He then checked with the service tech to verify that the regulator and motor is one complete unit, so it's not like one part is covered and the other isn't. So Chuck called back VehicleOne back to discuss this problem. In that subsequent conversation, Chuck was told by whomever it was he spoke to that my policy had been canceled effective immediately. Lovely.............

When I got back home, I contacted Alex Hue about this, since I had gotten the policy through him, and after he had researched the problem, he was told that VehicleOne does not cover the Z06 model Corvette at all. Even though it was plainly spelled out on the contact exactly what vehicle the policy was for and had evidently been seen by several representatives of that company, it wasn't until I needed to file a claim that they decided to cancel the policy out of hand. Now if this had been a MAJOR failure in that vehicle, I would have been royally screwed over by what they had pulled on me. I can't help but wonder if I had NEVER filed a claim if they then would have just happily kept my money for that policy.

And as a matter of fact, except for that second hand information from the Champion Chevrolet service writer via the phone call, I still to this day have not received anything official from that company telling me that the policy has been cancelled. From my perspective, it does appear that VehicleOne will drop a warranty policy such as the one I had at the drop of a hat, with no warning, and regardless of the fact that a signed contract is in effect at the time. Yeah, I suppose I could initiate legal proceedings against them, but what would be the point? I think that every subsequent claim I would file with them would be a major hassle to collect on. One of the reasons someone will get an extended warranty like this is to AVOID the hassles of repairs in a vehicle.

In my opinion, if you are looking for an extended warranty for your vehicle, give a wide berth around VehicleOne and the Universal Warranty Corporation while on your search. Who knows when they may decide to cancel YOUR policy on you?
File a Complaint with Fla Department of Insurance,Michigan Department of Insurance and Nebraska Department of Insurance!!! It will Cost you nothing,and Quite possibly will get there Underwriter License Pulled!!!!! I did this to a Company that I sold several extended warranty's,after they denied a Clam on a Customer Vehicle that was Clearly within the Guidelines!!!!! But they Paid the Clam and Then some ofter the Insurance Commissioner got done with them!!!!
__________________
www.gmjunkie.com Founding Member #10

junk!!
gmjunkie is offline   Reply With Quote
Unread 10-03-2007, 07:56 AM   #3
C5Rick
Senior Member

 
Join Date: Apr 2007
Location: Washington MO
Posts: 1,569
Name : Rick Hice
C5Rick has disabled reputation
Default

Right before I read this post, I got off the phone with a service adviser at Cox Chevy in Bradenton. I made an appointment to have my turn signals looked at. I have an extended warranty, but through a different company. Now I'll have to wait and see what small print I didn't read or wasn't there.
C5Rick is offline   Reply With Quote
Unread 10-03-2007, 08:39 AM   #4
85vette
Flight Crew
 
85vette's Avatar
 
Join Date: Mar 2007
Location: north florida
Posts: 1,270
Name :
85vette is on a distinguished road
Default

Extended warranties are generally full of surprises. Trying to figure out what is or is not covered is sure to be an issue. Check with your mechanic/service advisors BEFORE you purchase the policy. These guys work with various insurance companies on a daily basis and know which ones are easy to work with. However, if you ask a GM service advisor, you're sure to be steered to GMPP, as they pay them bonus money for each policy they sell. I know, I was a Chevy service advisor.
85vette is offline   Reply With Quote
Unread 10-03-2007, 10:15 AM   #5
thebeepster
truth seeker
 
thebeepster's Avatar
 
Join Date: Nov 2006
Location: N. FLA
Posts: 372
Name :
thebeepster has disabled reputation
Default

I just purchased a GMPP for my '07, hope there are no nasty surprises there down the road.....
thebeepster is offline   Reply With Quote
Unread 10-03-2007, 03:06 PM   #6
Rich Z
Janitor
 
Rich Z's Avatar
 
Join Date: Mar 2006
Location: Crawfordville, FL
Posts: 11,407
Name : Rich Zuchowski
Rich Z is on a distinguished road
Default

For the C5Z, I decided to just take my chances and pay for repairs as needed. An extended warranty would probably have gotten cancelled anyway once I had the turbos installed.

On the C6, I went with GMPP. I liked the fact that it specifically identified all parts that were NOT covered. Anything not on the list was covered.
__________________
Rich Z is offline   Reply With Quote
Unread 10-08-2007, 01:40 PM   #7
C5Rick
Senior Member

 
Join Date: Apr 2007
Location: Washington MO
Posts: 1,569
Name : Rick Hice
C5Rick has disabled reputation
Default

Dropped the Vette off this morning for the turn signal problem and got a call from the service adviser. I believe he said the hazard switch was faulty and he called my warranty company and said there was no problem, my bill will just be my deductible.
C5Rick is offline   Reply With Quote
Unread 10-08-2007, 02:31 PM   #8
SteveK
Car Show DJ
 
SteveK's Avatar
 
Join Date: Nov 2006
Location: Palm Bay, FL
Posts: 1,199
Name :
SteveK will become famous soon enough
Default

Hey Rich,

I didn't see it mentioned in your post, did they give you a full refund?
__________________
Steve Kinnaird
Palm Bay, Florida
Car Show DJ since 1992


Charter Member #64
SteveK is offline   Reply With Quote
Unread 10-08-2007, 03:08 PM   #9
85vette
Flight Crew
 
85vette's Avatar
 
Join Date: Mar 2007
Location: north florida
Posts: 1,270
Name :
85vette is on a distinguished road
Default

They should give him a full refund plus interest!
85vette is offline   Reply With Quote
Unread 10-08-2007, 03:17 PM   #10
Rich Z
Janitor
 
Rich Z's Avatar
 
Join Date: Mar 2006
Location: Crawfordville, FL
Posts: 11,407
Name : Rich Zuchowski
Rich Z is on a distinguished road
Default

Quote:
Originally Posted by SteveK View Post
Hey Rich,

I didn't see it mentioned in your post, did they give you a full refund?
Alex Hue is a personal friend of mine and paid me directly from his personal PayPal account. He has since left that business entirely.

It would have been a real pisser to have had something major blow two years down the road and THEN find out they weren't going to honor the contract. Personally, I would avoid them at all costs.
__________________
Rich Z is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:51 AM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Page generated in 0.04600191 seconds with 10 queries
All material copyrighted by CorvetteFlorida.com and
the respective owners of the material posted.

Hits since 03/08/2006
Corvette TOP 100 | Top Corvette Sites | Vote for us on the Vette Top 100